Privacy Policy
Cryenx Labs (Appease IT Solutions Pvt. Ltd.) recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on cryenx.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
Cryenx Labs is a property of Appease IT Solutions Private Limited, an Indian Company registered under the Companies Act, 2013, having its registered office at 403, Gulmohar Apt., Green Garden Estate, City Center, Gwalior, Madhya Pradesh — 474011. Correspondence / current office address at WeWork Prestige Cube, Koramangala, Adugodi, Hosur Road, Bengaluru, Karnataka — 560029.
Please read this Privacy Policy carefully before using the Site or participating in our events. By using the Site, attending our events, or otherwise providing us with your personal information, you agree to the terms of this Privacy Policy.
Information Collection
Contact information
We might collect your name, email, mobile number, phone number, street, city, state, pincode, country, and IP address.
Payment and billing information
We might collect your billing name, billing address, and payment method when you order a service or product or a trial product. We never collect your credit card number, credit card expiry date, or other details pertaining to your credit card on our website. Credit card information is obtained and processed by our online payment partner Razorpay.
Information you post
We collect information you post in a public space on our website or on a third-party social media site belonging to Cryenx Labs.
Demographic information
We may collect demographic information about you, your email, or any other information provided by you during the use of our website. We might collect this as a part of a survey or feedback as well.
Other information
If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed, or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
How we collect information
- Directly from you. We collect information directly from you when you register or contact us. We also collect information if you post a comment on our websites or ask us a question through phone or email.
- Passively, as you browse. We use tracking tools like Google Analytics, Google Webmaster, browser cookies, and other third-party tools for collecting information about your usage of our website.
- From third parties. If you use an integrated social media feature on our website, the third-party social media site will give us certain information about you. This could include your name and email address.
- Automatically. We may also collect non-personally identifiable information automatically when you visit the Site, such as your IP address, browser type, device type, operating system, and browsing history. This information helps us improve the Site and better understand our users' needs.
Use of Information
- To contact you. We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
- To respond to your requests or questions. We might use your information to confirm your registration for a newsletter or any other service on the website.
- To improve our products and services. We might use your information to customise your experience with us. This could include displaying content based upon your preferences.
- To look at site trends and customer interests. We may combine information we get from you with information about you we get from third parties.
- For security purposes. We may use information to protect our company, our customers, or our websites.
- For marketing purposes. We might send you information about special promotions or offers, new features or products. These might be our own or third-party offers we think you might find interesting.
- To send transactional communications. We might send you emails or SMS about your account or service related information.
- Or as otherwise permitted by law.
Information Sharing
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. We might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving promotional emails, please email unsubscribe@cryenx.com. It may take about 48 hours to process your request. Even if you opt out of marketing messages, we will still send you transactional messages through email and SMS about your service updates or purchases.
Third Party Sites
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.
Grievance Officer
In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Mr. Gaurav
L-148, 5th Main, Sector 6, HSR Layout, Bangalore, Karnataka — 560102
Phone: +91-95356-76072
Email: support@cryenx.com
If you have any questions about this Policy or other privacy concerns, you can also email us at support@cryenx.com.
Updates to this Privacy Policy
This Privacy Policy was last updated on 01 May 2026. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's Terms of Use. Any disputes arising under this Policy shall be governed by the laws of India.
